Data Capture
Data Storage Management
- Is MessageSolution EEA able to scale to support up to 10,000 users?
Yes, as the industry record-holder in software scalability, the EEA has implemented production systems that archive for over 25,000 users per individual archiving server. With a clustered archiving server configuration, the solution is actually capable of archiving over 100,000 users per cluster. |
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Solutions Security Management
- Does the solution allow archived data to be stored in encrypted format?
Yes, archived data is converted to highly secured & data-scrambled binary files & compressed. All archived data is safe guarded with a CRC hash code to validate data integrity and for single instance calculation which prevent data tampering. Additionally, the option for AES 256 bit encryption for further security is available. |
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- Is the solution compliant with PCI DSS?
Yes, the data redaction feature is available for PCI compliance requirements. Administrators can configure redaction settings to recognize the specific formatting structure of sensitive information. Using regular expression to configure the filter patterns, EEA can ensure that sensitive information is kept private without compromising the integrity of the original message. |
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Retention Policy Management
- Does the EEA allow retention policies to be set to any length (i.e. 1 day, 15 days, 1 month, 2 years, 10 years etc)?
Yes, data sets can be flexibly configured with deletion dates ranging from 0 (an indefinite retention policy require manual deletion) to 99999 days (approximate 273 years). Pre-set date ranges includes; 1 day, 15 days, 1 month, 2 years, 10 years, 20 years, 100 years, 200 years, 273 years or indefinite retention. |
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Litigation Support
- Does the solution provide for the designation of mailboxes for legal holds?
Yes, legal holds can be placed either on individual emails or on entire mailboxes. Legal hold notifications serve to notify custodians, administrators and other applicable parties of new or escalated legal holds to enforce governance. Multiple legal hold policies can be active on each mailbox and applicable emails will be retained in accordance with the longest lasting hold policy. |
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Data Recovery
End User Access
eDiscovery and Search Criteria Functionality
- Does EEA allow end user and eDiscovery searches by date range, message content, attachment, etc?
Yes, in a basic search, users can locate messages with wildcard and fuzzy searches by keyword or phrase across multiple criteria fields. Users can specify sender/recipient, message content, attachment, predefined or customized time ranges, header information, size and more. Several syntax options are available for more accurate search results. The Combined Search Feature allows users to search through all data repositories at once. |
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Administration Auditing
- Does the solution provide logging and auditing of key archive usage (e.g. granted access permissions, searches, etc)?
Yes, MessageSolution EEA provides several unalterable logs and reports. The Search log details search history, the Archiving Report contains information on retention policy history, among other information, and the Access Log includes deletion records, access privileges, etc. Administrators can also implement unique Message Reports that can be customized to log a variety of email and archive server properties including a list of emails containing set keywords, top 50 outgoing mail domain destinations, oversized attachments, number of outgoing messages and more. |
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Reporting Functionality
Availability
Supported Environments (Operating systems and Applications)
EEA Documentation
Infrastructure
- How easily can capacity be added to solution? What would the timeframe look like?
MessageSolution software is highly scalable; in fact, we are currently the industry-leader in scalability. However, because of its unique back-end design, increasing the EEA capacity is fast and effortless. Once the requisite number of licenses has been purchased, system administrators can instantly manage archived and un-archived mailboxes by checking or un-checking the archiving option after each user. Since licenses are not specific to a particular user, turning off the archiving for one mailbox will free up that license for another mailbox. No additional hardware is required. |
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- Does MessageSolution EEA require any routine maintenance?
Yes, the continued use of the EEA is contingent upon the annual renewal of the MessageSolution Software Maintenance Program (SMP) to protect each organizationās investment. SMP includes continual licensing, new EEA software upgrades and unlimited technical support. Please refer to the MessageSolution On-Line Terms & Conditions for more details. |
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System Configuration & Training
- What kind of training is required to use MessageSolution EEA?
Typically, around 2-4 hours of online training for the EEA is covered during the deployment process. Fee online training is also available for the first 6 months in the form of group sessions done through WebEx or GoToMeeting. Additional training option are available upon request. |
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Manage the Email Archiving System
- MessageSolution EEA will only import 1000 messages from folders with greater than 1000 messages from and Exchange 2010 environment. How can this be fixed?
This occurs because of a throttle configuration built into Exchange 2010. Even with the 1k limit, the batching process will eventually get everything archived (1K at a time for each schedule archiving process). So it is a great way to throttle the scheduled archiving process.
If you need to speed things up then it is possible to remove the throttling policy set by Exchange 2010 but it does require some configuration/registry changes. It is very similar to current blackberry server configurations.
To remove the throttle policy, use the Exchange power shell and issue the following commands to set it up:
Create a new throttle policy:
New-throttlingPolicy-name āMessageCountPolicyā ā EWSFindCountLimit50000
Associate new policy to a particular mailbox (XXX is the mailbox name):
Set-Mailbox XXX ā ThrottlingPolicy MessageCountPolicy
Or
Apply the policy to all mailboxes:
get-mailbox | set-mailbox -ThrottlingPolicy MessageCountPolicy |
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MSP Dedicated-Hosting File Archiving Platform
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